Shipping Policy
At VelvetLaven, I am committed to delivering your orders as quickly and efficiently as possible. Please note that during high-demand periods, such as the end-of-year holidays, some orders may experience delays of 5-7 days. Your patience is greatly appreciated as our delivery partners work to ensure timely shipments.
For assistance, please contact me via email. I will respond within 24 hours.
Processing & Delivery Times
- Standard Shipping: Delivery within 3-5 business days.
- Expedited Shipping: Delivery within 2 business days.
Orders are processed within 1-2 business days (excluding weekends) after you receive the order confirmation email. Once shipped, tracking details will be provided via email.
Shipping Rates
- 25% of total order if the total order is greater than $23.96.
- $5.99 if the total order is less than or equal to $23.96.
Sales Tax
A 12% sales tax is applied to the total order amount.
Shipping Delays
If your order has not arrived within 5 days of receiving the shipping confirmation email, please contact me with your name and order number. I will promptly investigate the issue and provide assistance.
Thank you for choosing VelvetLaven! I truly appreciate your understanding, especially during busy seasons. If you have any questions, feel free to reach out.